Privacy Policy
Cherry Lane Garden Centres Privacy Policy
Event Confirmation
Booking confirmation will be sent to you immediately for all online bookings. If you have not received an email confirmation within 24 hours of making the online booking, please contact the team at the store location you have booked your ticket for. Store contact details can be found here.
How Do I Use My Tickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take it with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
What happens when I buy tickets online?
On completion of your order, you will be emailed an DigiTickets (on behalf of Cherry Lane) booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
I do not have a printer
You do not have to print out the booking reference - simply make a note of the Booking Reference Number and take it with you, along with some ID in the name of the person who made the online booking.
What time should I arrive?
You must arrive 5 minutes before your activity starts (unless another time is stated when booking). Please report to the venue entrance with your ticket and we will direct you to the activity. Each session will start promptly and unfortunately we cannot wait for late arrivals.
Is Car Parking Available?
Yes, there is plenty of car parking at the Cherry Lane garden centres. For larger events instructions will be provided when placing the booking.
Can I Make Group Bookings?
For groups larger than 8 please call us before placing your booking.
Do You Have Wheelchair Access?
All of our Cherry Lane garden centres are wheelchair friendly.
Can I purchase tickets in-store on the day?
If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book in-store for another date.
Do You Have Toilets Available?
Yes, the toilets will be located in the café area of the garden centre. Please refer to the specific garden centre's café information for the opening times.
Payment Terms & Discounts
Payment must be made at the time of booking unless specifically stated. Credit/debit card and gift card payments can be made over the phone or via the website (please note: PayPal is not available as a payment option for certain types of events). Discounts cannot be used in conjunction with other offers or discounted rates. At the point of booking the discount offered applies to the person attending the event.
Transfers of Tickets
If you cannot attend an event, you can transfer your place to another individual. Places can be transferred up to 14 days prior to the day of the event. Please note an additional charge may be applicable if the new attendee is not entitled to the same rate. An attendee place may be transferred to another event, if the request to us is received more than 14 days before the event. Please note additional charges may be applicable and we cannot guarantee availability for the event the delegate wishes to transfer to. An attendee can only transfer their place a maximum of two times, after which they will incur a 20% discretionary administration fee.
Ticket Cancellations
We are unable to refund event tickets once purchased, but please see the 'Transfer of Tickets' section for additional guidance.
Food Allergies and Intolerances
Some of our foods contain allergens. Please contact the store to speak to a member of staff for more information.
Events With Food Options
You will be asked at the checkout stage to select a menu choice that is relevant to the type of ticket being booked, e.g. adult or child food options. We reserve the right to substitute incorrect food selections.
Further Information
If you have any questions, please call the events booking team at the location of the store you have made the booking for. Store Finder
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Cherry Lane Garden Centres. References to "our Website" or "the Website" are to cherry-lane.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Cherry Lane Garden Centres
Westbridge Lodge, Pendock Lane, Bradmore
NG11 6PQ
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : Payyo
